BOOTY & ABS

Cancellation Policy

Welcome to Phoenix Pole Studio. By booking a class, purchasing a membership, or entering our facility, you agree to comply with the following terms and conditions. 1. Health and Safety Waiver Physical Requirement: Pole fitness is a physically demanding activity. By participating, you represent that you are in good physical health and have no medical condition that would prevent your participation. Assumption of Risk: You understand that pole dancing & aerial arts involves risks, including but not limited to bruises, muscle strains, falls, and friction burns. You voluntarily assume all risks associated with training. Injury Reporting: Any injuries sustained on the premises must be reported to the instructor immediately. 2. Booking and Cancellation Policy Early Cancellations: To receive a class credit, you must cancel your reservation at least 24 hours before the class starts. Late Cancellations/No-Shows: Cancellations made within the 24-hour window or failure to show up will result in the loss of the class credit. Members may be subject to a $10 Late Cancel Fee. Wait lists: If a spot opens up, you will be notified via email/text. It is your responsibility to monitor your status. 3. Studio Etiquette and Arrival Late Arrival: For your safety (to ensure a proper warm-up) and to avoid disrupting the class, students arriving more than 5 minutes late will not be permitted to join and will forfeit their credit. Grip and Lotions: Please do not apply lotions or oils 24 hours before class, as this makes the poles slippery and dangerous for everyone. Attire: Please wear appropriate fitness attire. Avoid jewelry (rings, bracelets, watches) as they damage the poles & silks and can cause injury. 4. Memberships and Payments Payments: All services must be paid for in advance. We do not accept cash on-site unless previously arranged. Refunds: All class packs, memberships, and workshops are non-refundable and non-transferable. Contract Renewals: Weekly memberships are set to auto-renew. To cancel an auto-renewal, written notice must be provided via email at least 30 days prior to the next billing cycle. 5. Code of Conduct Zero Tolerance Policy: Phoenix Pole Studio is a sanctuary for self-expression. We maintain a zero-tolerance policy for harassment, discrimination, or body-shaming of any kind. We reserve the right to remove any student from the studio who violates this code without a refund.

Contact Details

• 15/12 Tyree Place, Braemar NSW, Australia

  0410314753

  phoenixpolefitnessstudios@gmail.com

• unit 15/12 Tyree Pl, Braemar NSW 2575, Australia

  0410314753

  info@phoenixpolestudios.com.au